Digital Operations Manager

Remote

Full Time

Experienced

Digital Operations Manager

About the Role

We are seeking a Digital Operations Manager to own our programmatic advertising operations and digital billboard network. This role is the hands-on operator and internal expert for our direct and exchange programmatic systems, while also holding accountability for the health and performance of our digital OOH infrastructure.

What You'll Own

Programmatic Operations

Full ownership of our direct and exchange programmatic systems

Hands-on configuration, management, and troubleshooting of exchange integrations, deal ID setup, creative specs, and pacing

Own the technical relationship with DSP and SSP partners

Partner with Sales and Revenue teams to surface delivery issues and support campaign execution

Serve as the internal subject matter expert on how the programmatic stack works and how to keep it running

Digital Network Operations

Full ownership of digital uptime across our billboard network in all active markets

Day-to-day health monitoring, incident response, and resolution workflows for digital display outages

Digital Systems and Vendor Management

Own and administer digital inventory booking and contract management platforms

Manage content management and media player software vendors, holding them accountable to roadmap commitments and SLAs

Cross-Functional Coordination

Act as the primary liaison between digital ops, IT, and sales on issues affecting digital inventory availability and delivery

Drive resolution of booking conflicts, overbooking diagnostics, and play count discrepancies

Coordinate with the data team on play count pipeline integrity, alerting, and reporting accuracy

Manage project tracking and team workflows, keeping workstreams organized across markets and stakeholders

What We're Looking For

5+ years of experience in programmatic ad operations, digital media operations, or a related operations role

Hands-on experience operating programmatic exchange integrations: SSP or publisher-side experience strongly preferred over DSP or agency-side

Demonstrated system ownership across the full lifecycle: configuration, monitoring, performance optimization, and vendor accountability

Experience managing vendor relationships and holding partners accountable to SLAs

Comfort working deep in technical systems: you understand how data flows between platforms and can diagnose where it breaks

Strong project management skills with the ability to juggle multiple active workstreams across markets and vendors

Clear communicator who can translate technical issues for non-technical stakeholders

Proficiency with project management tools such as Asana

Nice to Have

Familiarity with digital OOH content management or media player platforms

Experience in a multi-market or distributed field operations environment

Background working with data and BI tools (Tableau, Snowflake, or similar) for operational reporting

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Digital Operations Manager

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